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  • Rachel Schools

    Rachel Schools

    Senior Consultant

    Class: General Session

    Session Title: Best Practices for Managing Your Back-Office Operations

    Businesses are feeling the heat of rising labor rates, overworked employees and reimbursement cuts.  These pains can impact one of the most crucial areas:  back-office operations.  From order confirmation and billing to collections and cash posting, these teams are critical to a company’s overall success.  This session will dig deeply into the best practices for managing your back office to encouraging employee engagement, patient satisfaction and company growth.  We will explore workflow, technology tools, incentives and key metrics. 

    Learning Objectives:

    1. Describe back-office Revenue Cycle Management workflow.
    2. Discuss best practices for each step of the workflow and how to avoid common pitfalls.
    3. Explain how to leverage technology for success.
    4. Explain the common KPI's for the back office or billing. 

    CEUs: ABCOP: 1.0 Business | BOC: 1.25 Business


    About Rachel Schools

    Rachel Schools is the Senior Consultant at Prochant. With 20 years of experience in medical intake, billing, and collections, Schools provides invaluable advice to providers and guides them through best practices for their revenue cycle processes. Her areas of focus include: continuous process improvement, strategic planning, revenue cycle management, team development and leadership, and change management. 

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