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Best Practices for Managing Your Back-Office Operations

Location: Beach Room

Tuesday, May 3, 2022 ~ 9:15AM - 10:15AM

Businesses are feeling the heat of rising labor rates, overworked employees and reimbursement cuts.  These pains can impact one of the most crucial areas:  back-office operations.  From order confirmation and billing to collections and cash posting, these teams are critical to a company’s overall success.  This session will dig deeply into the best practices for managing your back office to encouraging employee engagement, patient satisfaction and company growth.  We will explore workflow, technology tools, incentives and key metrics. 

Learning Objectives:

- Describe back-office Revenue Cycle Management workflow.
- Discuss best practices for each step of the workflow and how to avoid common pitfalls.
- Explain how to leverage technology for success.
- Explain the common KPI's for the back office or billing. 

CEUs: ABCOP: 1.0 Business | BOC: 1.25 Business


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